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Use your Order Management Software Data to Analyze your Shipping Costs

Don’t Let DIM Weight Pricing Take a Bite out of your Profits The New Year has brought the expansion of FedEx and UPS’s DIM Weight Pricing program.  Now, all domestic ground shipments will fall within the DIM weight category.  Previously only domestic ground boxes larger than 3 cubic feet were included in the DIM Weight […]

Evaluation of Three Manifest Systems: Harvey Software cps/Basics, USPS Endicia, UPS WorldShip

There are many good manifesting systems available to omni-channel retailers and most will help you manage costs while improving customer service and quality control. Determining which system is right for your business may come down to the unique requirements of your operation. Do you ship internationally? Do you send out hazardous materials? Do you want […]

Utilizing Real-Time Information from your Order Management Software to Increase Customer Sales, Satisfaction, and Retention on the Web.

The 2013 holiday season has wrapped up and ecommerce sales have broken records along the way. According to IBM’s 2013 Holiday Benchmark Reports, this year’s Cyber Monday had a 20.6% increase in online sales over 2012 making it the biggest online shopping day in history. Many stores take advantage of this time to bring in […]

Large Online Retailers Testing Same Day Delivery Concept

The Boston Consulting Group (BCG) recently conducted a survey of 1,500 U.S. consumers and asked them about their online shopping delivery preferences. More than three-fourths of those surveyed stated free delivery was more important than same-day delivery. But, it did find that “affluent millenials,” (consumers between 18 and 34 with household incomes above $150,000 living […]

Grow Catalog Business While Gaining Control of Inventory

Challenge Lady Grace wanted to grow its catalog business, but it had to first gain a better control of its company-wide inventory. Solution It implemented Data Management Associates’ MACH as its catalog and retail order management software. Results Lady Grace’s catalog business has more than doubled and is expected to triple within the next few […]

Improve Strategic Analysis to Enrich Future Marketing Campaigns

Challenge Jack Stack Barbecue wanted to more efficiently collect and analyze marketing information so it could strategically direct continuing marketing efforts. Solution It implemented Data Management Associates’ MACH software system as its process management software. Results The company has the analysis tools it needs to gather the timely strategic and tactical marketing intelligence necessary to […]

A Look at Three Sales Tax Management Services: AvaTax, Sales Tax SaaS CORE, TaxCloud

As a small or mid-size online retailer, if you’ve ever considered a sales tax management service, you’ll find several out there that claim they can make this task easier. And if the Marketplace Fairness Act eventually becomes law, the number will grow exponentially. For now, we’ll look at three of the services that tend to […]

The Marketplace Fairness Act – Fair To Whom?

When the long anticipated and highly controversial Marketplace Fairness Act of 2013 passed the U.S. Senate on Monday, cheers and jeers could be heard from online retailers, retail associations, and brick-and-mortar stores. Whether you love or hate this bill has everything to do with your business structure. Who Loves it? [list style=”check”] Larger online retailers […]

Abandoned Cart Emails Pump Up the Business for Small Multi-channel Retailers

You’ve carefully crafted your customer conversion process and spread your marketing dollars across a variety of channels. You’re successfully driving traffic to your site; however, many visitors choose the items they want, only to abandon their shopping carts. This adds up to a costly challenge for any multi-channel retailer and represents billions of dollars in […]

Why you need to become PCI compliant

PCI-DSS stands for Payment Card Industry Data Security Standards. They are a set of 12 requirements pertaining to credit or debit card security. All businesses (small and large merchants) who handle credit or debit card payments must comply with these standards. They provide best practice guidelines to establish a “minimum security standard” for the handling […]