I am a firm believer in spending quality time with every client, every year. Often, I see them more frequently. I also make it a priority to meet with clients if they have any changes of consequence in their management, location, or growth. This year, one of our long-time clients, Shiffler Equipment Sales in Chardon, […]
There are many good manifesting systems available to omni-channel retailers and most will help you manage costs while improving customer service and quality control. Determining which system is right for your business may come down to the unique requirements of your operation. Do you ship internationally? Do you send out hazardous materials? Do you want […]
Utilizing Real-Time Information from your Order Management Software to Increase Customer Sales, Satisfaction, and Retention on the Web.
The 2013 holiday season has wrapped up and ecommerce sales have broken records along the way. According to IBM’s 2013 Holiday Benchmark Reports, this year’s Cyber Monday had a 20.6% increase in online sales over 2012 making it the biggest online shopping day in history. Many stores take advantage of this time to bring in […]
Sporty’s, the world’s largest pilot shop, celebrates their 30th year as a MACH Software client. They implemented MACH Software in 1983 to meet the order management needs of their growing catalog business, Sporty’s Pilot Shop. MACH and Sporty’s have grown together as the company added new catalogs and ecommerce sites for their expanded product lines. […]
The Boston Consulting Group (BCG) recently conducted a survey of 1,500 U.S. consumers and asked them about their online shopping delivery preferences. More than three-fourths of those surveyed stated free delivery was more important than same-day delivery. But, it did find that “affluent millenials,” (consumers between 18 and 34 with household incomes above $150,000 living […]
As a small or mid-size online retailer, if you’ve ever considered a sales tax management service, you’ll find several out there that claim they can make this task easier. And if the Marketplace Fairness Act eventually becomes law, the number will grow exponentially. For now, we’ll look at three of the services that tend to […]
When the long anticipated and highly controversial Marketplace Fairness Act of 2013 passed the U.S. Senate on Monday, cheers and jeers could be heard from online retailers, retail associations, and brick-and-mortar stores. Whether you love or hate this bill has everything to do with your business structure. Who Loves it? Who Hates it? How would […]