We were a struggling cataloger of outdoor outfitter until we started using MACH2K. Our business has grown many times over with minimal added expense by driving sales to and through our web presence.
Jeff Saccullo, President, Dom's Outdoor Outfitters
Websites have become multi-purpose marketing tools. They serve as a merchant’s online face to the public, where customers can not only learn about the company’s products and services, but can make immediate purchases. Those orders then must be efficiently and accurately integrated into the back office order processing system. Internet sites also should drive business to other channels - catalog/call center and brick and mortar stores. All of these goals represent significant challenges for any merchant wanting to deliver a successful online customer experience.
Website Integration Options
- Information Is Integrated With Your Website in either Real-Time or Batch.
- MACH Interfaces with Your Website to Maintain Inventory Availability and Process Web Orders.
- Orders Can Be Integrated From Other Shopping Channels Such As Amazon, Ebay Or Shop.Com Without Re-Keying Information.
- MACH Integrates With Third Party Call Centers To Upload Inventory Levels And Seamlessly Process Orders.
- Customers have real-time access to order history, gift cards, etc.
- We Partner With Industry Leading Website Providers.
Order Processing
- Automatic Entry or Fast Queue and Review Process Prevents Duplication of Customers Into Your House File.
- Updating Of Master Addresses From Internet Order Data.
- Easily Locate Internet Orders With Web-Store Reference Number.
- Customers can log into the website for real-time access to their order history.
No matter what channel you use in your business, MACH can meet its needs. Whether it is Catalog, Web, POS or a multi-channel combination, we’ll help you deliver a consistent view to the customer and drive business to your customer’s preferred purchasing channel.