MACH Software has a dedicated staff and exceptional customer service. They are there when we need them. DMA has been willing and able to make custom refinements to our system to accommodate our rapid growth.
Kalynn Hamlett, Hammer Nutrition hammernutrition.com
A cataloger’s challenge starts with understanding what customers want to buy, and what they’re willing to pay. That information must be turned into a comprehensive product catalog and integrated into all aspects of the cataloger’s contact center environment - mail, fax, phone and call center. But, it doesn’t end there. Catalogers must prospect for new customers, and turn them into repeat purchasers by offering them an exciting, satisfying shopping experience. For many merchants, this process must occur simultaneously for a family of catalogs. That's why they depend on MACH.
Access from Customer Service
- Efficient, Easy-to-Learn Browser User Interface
- Step-by-Step Product Personalization
- Detailed Customer History
- Real-time Inventory Check
- Displays Up-sell/Cross Sell Information
- Immediate or Batch Credit Card Processing
- Compares Shipping Rates And Calculates Charges
- Automatic Email Order And Shipping Confirmations
Marketing and Sales Analysis
- Catalog, Promotion And Brand Analysis By Number Of Sales, Dollars And Profit By Period
- Order Analysis By Date Range, Type Of Sale, Payment Method, Order Source, etc.
- Mailing List RFM Selection Management
- Split Commission Reports
- Return Product Analysis
No matter what channel you use in your business, MACH can meet its needs. Whether it is Catalog, Web, POS or a multi-channel combination, we’ll help you deliver a consistent view to the customer and drive business to your customer’s preferred purchasing channel.